I want to delete my account We're sorry to see you go If there's any specific reason you've chosen to leave, please take the time to let us know why. Keep in mind that you will lose all your friends, messages, and points permanently, please go to your profile tab and click on the Settings icon located at the top right corner of the screen, then at the bottom of the screen, you can select "Delete account". My Account Information Has Been Changed but I Didn't Do Anything (Points, Friends List, Likes, Etc.) Please check and see if you have logged in with the right account. If you have logged in with the right account and there are still stuff missing, it might be because of bad network connection. Please check your network connection. If it still does not work, please go to the Friends tab and click on Support then report issue. How Can I Edit My Personal Information On 10s? You can just edit your name and profile Pic, and select topics you are interested. It’s also recommended to set a unique ID to let other people find you. But once you have set your 10s ID, you will not be able to change it. How to login and logout? Currently in 10s app, you can login by the Google or Facebook account. Open 10s app then click one and follow the steps. To logout click top left icon to go to Profile page. Click settings icon at the top right corner. Click “Sign out” at the bottom of the page. How Can I Turn Off Push Notifications? Android users: Go to the profile tab and click on the Settings icon located at the top right corner and click on the button next to "Notification". IOS users: Go to IPhone Settings > Notifications > 10s > Allow/disallow Notifications. Why Has My Account Been Suspended? In order to protect our users and provide perfect video chatting experience，any accounts engaging in the activities specified below may be temporarily locked and/or subject to permanent suspension. Abusive behavior Pornography and Other Sexually Explicit Conduct Harassment Spam, Scams, and Other Malicious Conduct appropriate Behavior and Attire: Nudity and conduct involving overtly sexual behavior and/or attire are prohibited Breaking the Law; You must respect all applicable local, national, and international laws while using our services. Any content or activity featuring, encouraging, or soliciting illegal activity is prohibited. What If Other Users Make Me Uncomfortable? You can report inappropriate users while you are matched with them by clicking on the shield with the "!" under the profile pic of that user or in the chat history tab, click the person you want to report and then will enter their profile, click the icon located in the top right corner to report. Reporting inappropriate behavior helps us make the 10s community safe and fun. Is There Any Risk of Personal Information Leakage? 10s emphasizes on user’s privacy. 10s treats all user information with strict confidentiality and is never sold, rented, or shared to any third parties. The only information shared to other users is the information in your 10s profile that you are able to view. How Do I Send Messages on 10s? You can send messages to those who are not your friends by: 1. Typing a message and sending it while matching. 2. Sending a message to those who are in your history tab. You can send messages to those who are your friends by: 1. Sending a message to your friends on the friends list. How Do I Invite Friends to Use 10s? You can invite friends to use 10s by going to your friend list and clicking on the + sign located in the bottom right corner of the screen and inviting them by SMS or Apps. How Do I Add Friends On 10s? You can add friends on 10s by: 1. Sending or accepting friend requests during matching. (Click the icon on the right) 2. Sending messages to past matches in the history tab to those who you want to be friends with. 3. Allowing auto-add for all Facebook friends. (This feature will be available in the next version) 4. Selecting the add new friend icon located in the bottom right corner of the screen, clicking the add friends by 10s ID and searching their ID's. How Can I Use the Video Call Feature? You can make a video call to all the friends on your friends list. Click the person on your friends list or click the video call icon located under your friend’s profile pic. How Do I Accept a Friend Request? You can accept a friend request by going to the Chat tab and clicking on the message sent to you by your friend, then at the top of the screen, you will see an "Accept" icon.Click on the icon to become friends with that user. When you are chatting with a stranger, if the other party sends a friend request to you, it will be prompted in the video chat interface, click “Accept”. How Do I Block Friends? You can block your friend by going to your Friends list. Select the friend, press “more” icon located in the top right corner and select Block. Once you have blocked your friend, you won't get any messages from him or her. You can unblock your friend by going to "Settings" and clicking on the "Block List". How do I send gifts to other users? You can send gifts during Video Chat or when you texting with friends by clicking on the plus icon in the chat tab then send gift. What Are Points and What Can I Do with It? Points are currency used for premium services such as gender and region preferences, adding friends from the history tab, sending gifts to other users and making additional video calls. How Can I Buy Points? You can buy points by going to the Profile tab and clicking on the crown icon located down your profile pic. You will be offered a list of differently priced points for the various quantities of points desired. I Cannot Purchase Any Points, What Should I Do? Sorry for the inconvenience. For Android Users, Please Check this link https://support.google.com/googleplay/answer/1050566 For IOS Users, Please Check this link http://www.apple.com/support/itunes/ww/ If this problem happens again, please go to the Friends tab and click on the Support icon, then click on report issue. I Want to Get a Refund. Android Users: please go to the Friends tab and click on Support, submit a request explaining why you would like a refund, and attach an image of your Google Play receipt and press send. Then, we can give you better feedback.At the same time you need a refund on Googleplay, we recommend that you contact with googleplay. *To find your receipt : https://support.google.com/store/answer/6160235 Please be advised that if you have already spent your points, we will not be able to give you a refund. IOS Users: Sorry, we are afraid that we cannot help you with the refund. According to iTunes policy, we do not have the permission to cancel or refund an order. You should contact the Apple store. I Bought points but I haven't received them yet. If you are having trouble purchasing points, please try the following instructions. 1. Logout of 10s 2. Restart your device and Login 10s app again. If the instructions above do not work, please go to the Friends tab and click on the Support icon. Then click on Report issue, attach an image of your Google Play receipt “Android Users” or iTunes receipt “IOS Users” and submit a request, so we can get all the necessary information such as the order number, purchase amount and order date for reference. Android*To find your receipt : https://support.google.com/store/answer/6160235 IOS*To find your receipt : https://support.apple.com/HT204088 How Can I Get Free points? There are three ways to get free points: 1. Daily bonus 2.Reporting abusive users. Keep in mind that your account may be suspended if you give a false report. 3.Downloading recommended Apps or Games. 4.Inviting friends. What Is the Like Button and What Can I Do with It? Thumbs-ups or” like Button” are used to show someone that you like them. Please be advised that free points are not awarded for collecting the thumbs-ups. How Do I Meet New People On 10s? You can meet people from around the world by going to the Discover tab. Then swipe down to up on the screen to begin meeting people. If you want to meet a new person, swipe again. Wait for the video to begin and start discovering new friends. How Do I Set My Matching Preferences? (Gender/ Region) Go to Discover tab that launches directly after login to 10s and click on the gender or region icons located at the bottom left corner of the screen, then you can set your matching gender and region as you wish. Please be advised that you may need to use points for some of these premium features. What Are 'Video Effects'? "Video Effects" are filters, frames, and costumes that you can use while you are matched with other users. What Is the Text Translation Feature And How Can I Use It? The text translation feature is used to help users communicate with friends by translating messages in your language into your friend's language. You can use the text translation feature by: 1. While messaging a friend, go to the "More" icon at the upside-right corner of the message and clicking on the on/off icon for the translations. 2. While matching and video calling, clicking on the icon at the Bottom side of the screen. Others Can't Hear Any Sounds. First please try turning your device off and on. If the problem still persists, go to the Friends tab and click on the “Support” icon, then report issue with the answers to these questions and press send. 1. If the microphone is functional. 2. If this problem occurred with one specific user or with all users. 3. If this happened while meeting new people or while using the video call feature. 4. If you are using earphones/headset or Bluetooth earphones/headset. 5. If you enabled microphone access for 10s (IOS Users) I Can't Hear Any Sounds. First please try turning your device off and on. If the problem still persists, go to the Friends tab and click on the “Support” icon, then report issue with the answers to these questions and press send. 1. If this problem occurred with one specific user or with all users. 2. If this happened while meeting new people or while using the video call feature. 3. If the volume of the device is on mute. 4. If there are no sounds coming from other apps as well. 5. Are you using earphones/headset or Bluetooth earphones/headset? I Can't See the Screen Properly. Sorry for the inconvenience Please go to the Friends tab and click on the “Support” icon, then report issue with the following information and press send. 1) The trouble you are experiencing with 10s in detail 2) Screenshot of the error I See a Black Screen While Matching. Sorry for the inconvenience Please go to the Friends tab and click on the “Support” icon, then report issue with the following information and press send. 1) The trouble you are experiencing with 10s in detail 2) Screenshot of the error 10s Suddenly Stops, freezing or crashing. Sorry for the inconvenience Please go to the Friends tab and click on the “Support” icon, then report issue with the following information and press send. 1) The trouble you are experiencing with 10s in detail 2) Screenshot of the error My Location Is Wrong. Please turn off the GPS in your phone Settings, turn it back on, then restart 10s If this does not solve the problem, please go to the Friends tab and click on the “Support” icon, then report issue along with the screenshots of both 10s Display and Google map (containing the wrong location). 10s Is Too Slow to Use? Sorry for the inconvenience Please go to the Friends tab and click on the “Support” icon, then report issue with the following information and press send. 1) The trouble you are experiencing with 10s in detail 2) What Telecommunication company you use I Can't Create an Account. Sorry for the inconvenience Please send Email to (10s Support Email) with the following information 1) The trouble you are experiencing with 10s in detail 2) Device name 3) Country 4) Android or IOS version. 5) Screenshot of the error 6) Service provider company 7) App version What Are Crystals and What Can I Do with It and How to earn it? Crystals are currency used for redeeming real gifts like “amazon shopping cards, mobile charge cards, etc.” You can earn Crystals by receiving virtual gifts from other users while you are matched or chatting with them. Please be advised that you need to use points to send virtual gifts. When you gain enough Crystals, go to your profile then click on Crystal icon located under your profile pic then click on redeem tab and check what items you need to redeem with your Crystals. I have other problems Dear user, if you have other questions, please send your question to our support E-mail (email@example.com), we will give you better feedback.